Return Policy
Last updated:
30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may return the unused portion within 30 days of receipt for a full refund.
Return Conditions
To be eligible for a return, the following conditions must be met:
- Return request must be made within 30 days of delivery
- Product must be unopened or minimally used
- Original packaging should be included when possible
- Proof of purchase must be provided
How to Return
- Contact us at callback@xlexironiz.world or call +44 20 7183 3787 to initiate a return
- Provide your order number and reason for return
- We will provide you with a return authorization and shipping instructions
- Package the product securely and send it to the address provided
- Once we receive and inspect the returned product, we will process your refund
Refund Processing
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned product. You will receive an email confirmation once the refund has been processed.
Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or we made an error with your order. In such cases, we will provide a prepaid return label.
Non-Returnable Items
The following items cannot be returned:
- Products that have been opened and used beyond a reasonable amount
- Items damaged due to misuse or negligence
- Products returned after 30 days
Contact Us
If you have questions about our return policy, please contact us:
Email: callback@xlexironiz.world
Phone: +44 20 7183 3787
Address: 5th Floor, 167-169 Great Portland St, London W1W 5PF, United Kingdom